Consumer Benefits Specialist - Get $3 per Hours Worked Monthly Stipend

Get $3 per Hours Worked Monthly Stipend with this Position Until 12/31/23!!

The Consumer Benefits Specialist assists consumers in applying for federal and/or state benefits by adhering to complicated policies and procedures. 

This position's duties will include the following:

  • Completes disability reviews and answers inquiries regarding federal and/or state benefits
  • Interviewing, verifying and documenting case data
  • Filing appeals in a timely manner, and providing required information/documentation to both internal and external entities when requested
  • Acts as a representative for the consumers to external agencies such as the Social Security Administration(SSA), Department of Assistive and Rehabilitative Services(DARS) and Disability Determination Services(DDS) Division
  • Requires timely intervention and frequent face to face contact with consumers, families and outside agencies
  • Periodic travel related to work assignments and training that is required
  • Responsible for applying for SSI, SSDI, QMD, SLMB, & Medicaid, including HCS Waivers
  • Works with other TCBHC departments and outside agencies in a respectful, professional and knowledgeable manner
  • Position primarily works at TCBHC locations, but at times will have appointments at outside agencies or locations to facilitate the clients needs
  • Ensures that consumer's rights are respected and observed at all times
  • Ability to quickly identify problems/areas of need, to act professionally in stressful situations and to interpret and to thoroughly complete federal and/or state forms and documentation is essential to this position

Position Requirements:

  • High School Diploma or GED required
  • Bachelor's Degree with course work in social services or related fields preferred
  • Experience in financial/medical insurance billing, social services financial eligibility determination, or authorizations may be considered in lieu of education requirements
  • General office experience
  • Type 40 wpm
  • Basic Word and Excel
  • Customer Service experience
  • Must complete provided training through the Texas Council's consumer benefits organization. Including but not limited to Work Incentive Training, Administrative Law Judge Training

Effective January 1, 2016, all Tri-County Behavioral Healthcare campuses are smoke free.




Tri-County is an Equal Opportunity Employer and complies with all Federal and State laws pertaining to employment. Tri-County is committed to Affirmative Action and has an Affirmative Action Plan.

The Texas Health and Safety Code, Section 533.007, allows Tri-County to check conviction records on applicants. Tri-County completes background checks in accordance with Texas State Health and Safety Code, Chapters 250-253: Criminal history check through the Texas Department of Public Safety (TXDPS), Employee Misconduct Registry (EMR), Nurse Aide Registry and for Medicaid and Medicare fraud. Tri-County will check the CARE System to determine if an applicant has a confirmed allegation of abuse, neglect or exploitation and will not hire any individual with a confirmed allegation.

The Texas Administrative Code, Title 25, Chapter 414, Subsection K, has established the following list of offenses that are an absolute bar to employment: criminal homicide, kidnapping and unlawful restraint, indecency with a child, continued sexual abuse of young child or children, sexual assault, aggravated assault, injury to a child, elderly individual, or disabled individual, abandoning or endangering a child, aiding suicide, agreement to abduct from custody, sale or purchase of a child, arson; robbery, aggravated robbery, conviction under the laws of another state, federal law, or the Uniform Code of Military Justice for an offense containing elements that are substantially similar to the elements of an offense listed above, felony conviction for theft which occurred in the previous five (5) years, indecent exposure, improper relationship between educator and student, improper photography or visual reporting, deadly conduct, aggravated sexual assault, terroristic threat; online solicitation of a minor, money laundering, Medicaid fraud, Medicare fraud, cruelty to animals, false identification as a peace officer, disorderly conduct, and discharges of a firearm in a public place other than a public road or a sport shooting range, as defined by Section 250.001, Local Government Code. Offenses that are not an absolute bar to employment but may be considered a contraindication will also be considered during the pre-employment process. Tri-County will also complete a driver's license check. All applicants, employees, contractors and volunteers will be checked prior to hire and monthly through the Texas Health and Human Services Commission Office of the Inspector General (OIG) List of Excluded Individuals. All applicants are required to successfully complete a drug screening and a physical agility test prior to new hire orientation.

Applicants who are selected for a position in the Criminal Justice/Jail Diversion Department, TCOOMMI, and those who provide services to TCOOMMI, i.e., psychiatrists, nurses, etc., must have a Federal background check by fingerprinting through the FBI upon initial hire and annually thereafter.

Applicants who have lived out of state for two or more years from the date of submission of this application must have a Federal background check by fingerprinting through the FBI if they are selected for a position.


Each Applicant must agree to arbitrate and to waive class and collective action participation and each Employee, without exception, must sign and agree to the terms of the Arbitration Agreement as a condition of employment with Tri-County.

Please click here to review the Notice of Arbitration and Single Employee Resolution Policy –

*Please print this page for a copy of this policy.


I understand that, as a condition of my request that Tri-County consider my application and possibly hire me, I must agree to Tri-County's Policy of Dispute Resolution, which I understand requires that all disputes between applicants or employees and Tri-County, its constituent member entities, and/or its officials and/or employees must be resolved solely by arbitration, in accordance with Tri-County's Dispute Resolution Policy, a copy of which I have been provided with in this application and that such policy further requires I waive any right to participate in any class or collective action, either as representative or member and that, instead, I must resolve any dispute, as an applicant or employee, through a single-party arbitration under the specific terms and conditions set forth in Tri-County's Dispute Resolution Policy. I hereby acknowledge receipt of that Policy and agree to be bound by all of its terms in connection with the consideration of my application for employment and throughout my employment, including termination thereof, if I am hired.