Support Services Assistant - Huntsville - $2,000 sign on bonus!

This position is eligible for a $2,000 sign on bonus by 12/31/2022!

Tri-County Behavioral Healthcare is searching for an enthusiastic individual that can take on our Support Services Assistant role. Someone that will provide the highest quality service possible to all clients, visitors, and staff at TCBHC! Think you have what it takes? Keep reading….

Here's what you have to do:

  • Responsible for managing the "front door" to Tri-County Behavioral Healthcare Services
  • Provide the following services in a professional and courteous manner, including: maintaining electronic health records, processing information requests, assembling charts and records, and reviewing charts and records. 
  • Responsible for monitoring and distributing prescription medications to clients
  • Answer multi-line telephones in a professional and courteous manner, schedule and re-schedule clients as necessary
  • Confirms clients appointments for the following days, monitor schedules and update staff with schedule changes. 
  • Provide empathetic guidance, problem solving, support, and assistance to all TCBHC clients
  • Serve as a knowledgeable source of accurate information and provide quality internal and external customer service
  • Ensure all clients have up to date financial and demographic information in the client database
  • Ensure that authorizations are obtained prior to services rendered, and collecting payments
  • Able to work with external and internal groups and teams and have the ability to manage multiple, simultaneous tasks and timelines
  • Adept at interacting with diverse personalities, maintaining a calm and professional demeanor at all times
  • Ability to make quick decisions, establish priorities and concentrate on detailed information sometimes under stressful conditions
  • This position works Monday-Friday 8:00a-5:00p, however some evening hours may be required based on clinic need
  • In region travel required

Here are the requirements:

  • High School Diploma or GED
  • 2 years office experience preferred
  • 1 year financial/medical insurance billing, collections, and authorizations preferred
  • Basic Word and Excel skills
  • Type 40 wpm
  • Understanding of Mental Health preferred
  • Bilingual in Spanish is preferred. 
  • Applicants must have a valid Driver's License and be insurable through Tri-County.

What's in it for YOU?

  • Awesome Benefits for you and your family
    • Medical, Dental, Vision, Short-Term Disability, Company-paid Life and Disability insurance, HSA/FSA
    • Retirement Options (with Company Match!)
    • Mental health and wellness support from our Employee Assistance Program
  • Financial Wellbeing
    • Annual Year-End Commission Incentive
    • Say goodbye to those pesky loans- we're a Federal Student Loan Forgiveness qualified employer!
    • Weekly Pay deposited directly into your account (get paid every Friday!)
    • Mileage Reimbursement
  • Work-Life Balance
    • Low commuter traffic
    • 9 Paid Company Holidays PLUS 2 Personal Holidays (VIP Days)
    • Paid Time Off begins accruing on your first day (2.5 hours per week – increasing with tenure; up to 5 hours/week!)
    • Casual Dress Code (Wear jeans every day!)
  • Meaningful work in the mental health and intellectual disabilities community
Apply today! We would love to meet you! 

Effective January 1, 2017, all Tri-County Behavioral Healthcare campuses are smoke free. 




Tri-County  is an Equal Opportunity Employer and complies with all Federal and State laws pertaining to employment. Tri-County  is committed to Affirmative Action and has an Affirmative Action Plan.

The Texas Health and Safety Code, Section 533.007, allows Tri-County to check conviction records on applicants. Tri-County completes background checks in accordance with Texas State Health and Safety Code, Chapters 250-253: Criminal history check through the Texas Department of Public Safety (TXDPS), Employee Misconduct Registry (EMR), Nurse Aide Registry and for Medicaid and Medicare fraud. Tri-County  will check the CARE System to determine if an applicant has a confirmed allegation of abuse, neglect or exploitation and will not hire any individual with a confirmed allegation.

The Texas Administrative Code, Title 25, Chapter 414, Subsection K, has established the following list of offenses that are an absolute bar to employment: criminal homicide, kidnapping and unlawful restraint, indecency with a child, continued sexual abuse of young child or children, sexual assault, aggravated assault, injury to a child, elderly individual, or disabled individual, abandoning or endangering a child, aiding suicide, agreement to abduct from custody, sale or purchase of a child, arson; robbery, aggravated robbery, conviction under the laws of another state, federal law, or the Uniform Code of Military Justice for an offense containing elements that are substantially similar to the elements of an offense listed above, felony conviction for theft which occurred in the previous five (5) years, indecent exposure, improper relationship between educator and student, improper photography or visual reporting, deadly conduct, aggravated sexual assault, terroristic threat; online solicitation of a minor, money laundering, Medicaid fraud, Medicare fraud, cruelty to animals, false identification as a peace officer, disorderly conduct, and discharges of a firearm in a public place other than a public road or a sport shooting range, as defined by Section 250.001, Local Government Code. Offenses that are not an absolute bar to employment but may be considered a contraindication will also be considered during the pre-employment process. Tri-County will also complete a driver's license check. All applicants, employees, contractors and volunteers will be checked prior to hire and monthly through the Texas Health and Human Services Commission Office of the Inspector General (OIG) List of Excluded Individuals. All applicants are required to successfully complete a drug screening and a physical agility test prior to new hire orientation.

Applicants who are selected for a position in the Criminal Justice/Jail Diversion Department, TCOOMMI, and those who provide services to TCOOMMI, i.e., psychiatrists, nurses, etc., must have a Federal background check by fingerprinting through the FBI upon initial hire and annually thereafter.

Applicants who have lived out of state for two or more years from the date of submission of this application must have a Federal background check by fingerprinting through the FBI if they are selected for a position.


Consistent with the laws of the State of Texas, and notwithstanding any provision in an Arbitration Agreement, Tri-County's personnel rules, or any other writing that does not expressly purport to modify this specific Employee's employment at-will status, Employee's employment with Tri-County, regardless of specific job assignment, is, and shall remain, employment at-will.  Accordingly, Employee has, and will have, the right to resign from Center's employment at any time, with or without notice, and with or without cause.  Similarly, Tri-County may terminate Employee's employment at any time, with or without notice, and with or without cause.

An Arbitration Agreement is not intended to, and does not alter Employee's at-will employment status with Tri-County.  Employee's at-will employment with Tri-County may only be modified by a separate written agreement that specifically states intent to make that specific change and is signed by Employee and Tri-County's Chief Executive Officer. 

Any controversy or dispute between Employee and Tri-County or any of its constituent members, employees, officers, agents, affiliates, or benefit plans, arising from or in any way related to Employee's employment by Tri-County, or the termination thereof, including but not limited to the construction or application of this Agreement, shall be resolved exclusively by final and binding single-person arbitration administered by the American Arbitration ("AAA") under its Employment Rules then applicable to the dispute as modified to limit any arbitration to 120 days and to limit discovery to two depositions per side, each no longer than three hours, and to preclude any written discovery beyond fifteen requests for production.  Class and/or collective actions are waived and not permitted.

Each Applicant must agree to arbitrate and to waive class and collective action participation and each Employee, without exception, must sign and agree to the terms of the Arbitration Agreement as a condition of employment with Tri-County.

*Please print this page for a copy of this policy.


I understand that, as a condition of my request that Tri-County consider my application and possibly hire me, I must agree to Tri-County's Policy of Dispute Resolution, which I understand requires that all disputes between applicants or employees and Tri-County, its constituent member entities, and/or its officials and/or employees must be resolved solely by arbitration, in accordance with Tri-County's Dispute Resolution Policy, a copy of which I have been provided with in this application and that such policy further requires I waive any right to participate in any class or collective action, either as  representative or member and that, instead, I must resolve any dispute, as an applicant or employee, through a single-party arbitration under the specific terms and conditions set forth in Tri-County's Dispute Resolution Policy.  I hereby acknowledge receipt of that Policy and agree to be bound by all of its terms in connection with the consideration of my application for employment and throughout my employment, including termination thereof, if I am hired.